A healthy customer base keeps SaaS companies growing. In 2025, the right tools can reduce churn and boost long-term loyalty. Some are simple; others are built for large, complex workflows. Below are five options you’ll want to explore.
1. Gainsight: A flexible platform for customer success
Gainsight is known for its robust platform. You can automate tasks, track customer health, and keep retention high. Yet it can feel complex.
Features
- Customer health scores
- Predictive analytics for risk
- Pre-built workflows
- In-app communication tools
- Journey mapping
- Detailed reporting
Pricing
Pricing depends on your company’s size and needs.
Why Buy
If you have a larger team, Gainsight’s deep reporting and automated features can drive customer retention and revenue.
Limitations
Smaller organizations might find the setup process time-consuming. The cost may also be higher than some alternatives.
2. Vitally: Built for SaaS companies
Vitally caters directly to SaaS teams. It offers customizable dashboards and automation to streamline customer success.
Features
- Data-driven health scores
- Automatic workflows
- Personalized dashboards
- Revenue tracking
- Task organization
Pricing
Plans start at around $500 and can exceed $2,000 per month.
Why Buy
It’s perfect for SaaS companies needing flexibility without too many bells and whistles. Vitally balances powerful automation with ease of use.
Limitations
The monthly cost can be high for smaller teams. You’ll also want staff who can make the most of its features.
3. Custify: Simple and user-friendly
Custify is all about simplicity. It offers straightforward tools for spotting churn risks and nurturing new revenue opportunities.
Features
- Real-time health metrics
- Workflow automation
- Integrations with key software
- Customer segmentation
- Net Promoter Score (NPS) tracking
Pricing
Starting at $999 per month.
Why Buy
If you want a smooth onboarding process and a clear focus on churn prevention, Custify is a solid pick.
Limitations
Smaller groups may see it as pricey, and the platform may not be as adaptable as some others on this list.
4. Planhat: For proactive engagement
Planhat aims to keep you ahead of your customers’ needs. It provides lifecycle management, forecasting, and engagement tools.
Features
- Custom health scores
- Lifecycle tracking
- Proactive engagement tools
- Revenue forecasting
- In-depth dashboards
Pricing
Expect to pay between $1,000 and $3,000 monthly.
Why Buy
Companies focused on each stage of the customer journey can benefit from Planhat’s specialized tools.
Limitations
If you’re a smaller team, navigating its features might feel overwhelming, and the cost can be high.
5. ChurnZero: Focused on retention
ChurnZero is designed for reducing churn. Its automation helps you keep track of customers who may leave and quickly take action.
Features
- Monitors customer health
- Automated workflows
- In-app messaging
- Revenue projections
- Churn detection
Pricing
Starting at $1,500 per month.
Why Buy
Teams looking for a strong focus on retention strategies will appreciate ChurnZero’s robust analytics and detection tools.
Limitations
Its many features could feel like too much for smaller groups, and setup might take extra effort.
Conclusion: Pick the right tool for your team
All five platforms can help you keep customers and expand your SaaS business. But the right fit depends on your size, budget, and goals.
Interestingly, companies with 100–200 employees lose about $89,033 a year on unused software, so be sure to test these tools through trials or pilots. With the right customer success solution in place, your 2025 could see stronger retention and higher revenues.