Sounds like retention doesn’t get the attention it deserves because no one really owns it. Familiar?
You collect customer signals
but find yourself reacting to churn only after it happens, instead of preventing it early.
You invest in CS
but either rely too much on automation and lose personal touch, or stretch your team too thin to engage meaningfully.
You gather customer feedback
but slow response times create trust gaps and missed opportunities to strengthen retention.
Only 47% of SaaS teams agree on how to measure customer success. Without alignment, retention stays unpredictable, and product growth stalls.
Introducing Maitre
Imagine a hands-on advisory & execution partner for SaaS companies that need customer retention to be an intentional, structured, and high-touch practice—not an afterthought buried under automation or sales targets.
| What we do | How It Helps |
|---|---|
| Retention & CS Audit | We analyze your entire customer journey—from onboarding to renewal—to uncover friction points, hidden churn risks, and quick-win improvements. |
| Customer Experience Optimization | We refine your CS processes to feel effortless and high-touch, balancing automation with personal engagement to improve retention. |
| Retention Strategy for Founders | We help SaaS founders make smart retention decisions—when to automate, when to engage manually, and how to turn CS into a growth driver. |
| Implementation & Hands-On Execution | Beyond advice—we embed the right retention strategies into your workflows, ensuring improvements stick and create real impact. |
Retention slipping? Get a free audit to find out why.
Find Retention GapsPractical resources for customer success and product teams
CS and Product Teams Love Clarity, but They Hate Fighting Their Tools
Why do some Customer Success (CS) and Product teams excel with their tools, while others have a hard time despite having similar technologies? The answer often lies in how these teams navigate pain points, align tools with workflows, and prioritize real needs over flashy features.
Why Startups Struggle to Turn Behavioral Data into Meaningful Conversations
Startups collect mountains of user data but struggle to turn it into meaningful conversations. It's a paradox that plagues many early-stage companies.
Why Dashboard-Based Product and CS Analytics Tools Are an Outdated Legacy Model
Dashboard tools like Amplitude, Mixpanel, and Gainsight aren’t built for today’s SaaS teams. Here’s why they’re falling behind and what to try instead.
Why Now? Retention is breaking—without structure, SaaS teams risk churn, disengagement, and lost revenue.
Customer loyalty is fragile
Generic automation won’t save bad experiences—without a thoughtful retention strategy, customer trust erodes fast.
Retention can’t be guesswork
Founders can’t afford to “test and see” with retention—structured strategies are needed to prevent churn before it happens.
Automation alone isn’t enough
Customers expect a balance of automation and human touch—self-serve alone won’t keep high-value accounts engaged.